Job ID: NC-642824 (94290107)
County Liaison/Social Services Analyst with NC child welfare law, NC FAST navigation and government experience
Location: Raleigh NC (DHHS)
Duration: 12 months
Positions: 1 (1/2)
Extensive statewide travel up to 80% of the time is required in the performance of the work. Travel may include some evenings and weekend days.
Travel expenses are reimbursed using the state’s protocol for submitting expenses after travel. Per diem is paid directly to the contractor, most hotel expenses are direct billed to the state resulting in no out of pocket for the contractor. The contractor will, at the direction of management, either ride with an employee driving a state car or drive their personal vehicle and be reimbursed mileage after travel.
Skill Required / Desired Amount of Experience
Demonstrated working knowledge base of technical requirements, program requirements and business needs in county departments of social services Required 3 Years
Demonstrated working knowledge of/ability to interpret laws, rules and policies with an emphasis on NC child welfare law, policy, and procedures Required 3 Years
Demonstrated working knowledge of relevant information associated with child welfare practice, policy, law, and rules Required 3 Years
Ability to collect, review and interpret data effectively to ensure stakeholder and agency objectives are met Required 3 Years
Significant proficiency in NC FAST navigation, application development and capacity for system analysis to support user enrichment and strategic plans Desired 3 Years
Ability to think analytically and engage in active problem-solving. Required 3 Years
Ability to work systematically and logically to resolve problems, identify causes and anticipate both expected and unexpected results Required 3 Years
Demonstrated above average written and oral communication skills including correct grammar, vocabulary, and terminology for effective communication Required 3 Years
Ability to plan and organize large volumes of work in an organized, detailed, and results driven manner both in a team and individually Required 3 Years
Demonstrated above average relationship building and retention skills with both internal and external partners Required 3 Years
The NC Department of Health and Human Services seeks contract resources to provide on-site support for county department of social services NC FAST users as they learn the NC FAST Case Management System. This is NOT a desktop support and NOT a help desk support position. This position uses knowledge of NC FAST functionality, as well as understanding of how counties provide delivery of services to guide new users in correct navigation and submission of case data in the system. This role uses excellent written and verbal skills to effectively coach and communicate information as well as to escalate issues to management as they arise. This role may coordinate with other NC FAST business team and project team members to troubleshoot, replicate and report errors and/or unexpected outcomes within the system. The County Support Liaison acts as an integral part of Readiness and Implementation Support initiatives to facilitate meetings, conferences, and other activities to advocate for and foster effective communication, and maintain communication with state and county staff to clarify statutory, policy and procedures concerns impacting or related to one or more program areas.