Network Engineer (CCNP/CCNA must) with Catalyst, Nexus, WAP, LAN/VLAN and IP Addressing/Subnetting experience

Job ID: NC-596794(95490726)

Network Engineer (CCNP/CCNA must) with Catalyst, Nexus, WAP, LAN/VLAN and IP Addressing/Subnetting experience

Location: Raleigh, NC(NCDHHS)
Duration: 2 months
Interview: In-person only
Positions: 1(1/2)

Cisco CCNP Certification Required 5 Years
Cisco CCIE Certification Desired 5 Years
Cisco Catalyst 36xx, 38xx, Cisco Nexus 2K, 3K and 9K hands-on experience Required 7 Years
Cisco CCNA Wireless Certification Desired 3 Years
Cisco 2000 and 3000 series wireless access points hands-on experience Required 5 Years
Cisco 5500 series wireless control unit hands-on experience Required 5 Years
Advanced level of knowledge and experience with Local Area Networks (LANs) design and topologies, VLAN configuration, IP Addressing/Subnetting Required 5 Years
Strong level of knowledge and experience with wireless networking design, implementation and troubleshooting is required. Required 5 Years

Expected Skills: 5-7 years of current hands-on experience with Cisco network switch equipment (36xx and 38xx-series switches as well as Cisco 2K, 3K and 9K network switches) configuration, deployment, testing and troubleshooting including, but not limited to VLAN configuration, fiber optic SFP configuration, QoS services configuration and PoE configuration. Current Cisco CCNP certification required. Current Cisco CCIE certification preferred. Current hands-on experience with Cisco wireless network infrastructure including, but not limited to 2xxx and 3xxx-series wireless access points and 5500-series wireless control units. Cisco CCNA Wireless certification preferred.

Description (including, but not limited to):
1. Configuration, installation and testing of Cisco LAN switch equipment (36xx and 38xx-series switches) for multiple IDF closets in multiple campus and field office buildings.
a. Installation includes reviewing current switch stack configurations to determine template configurations for new equipment, assessing switch port configurations to properly duplicate special port configurations on new equipment and creating cabling maps to ensure all network connections are properly re-connected as part of the implementation of new equipment.
b. Implementation of data, voice, wireless and other VLANs as part of standard network configuration templates.
c. Review of Power-over-Ethernet utilization and requirements to determine whether network adjustments will be required as part of network equipment deployment.
2. Configuration and installation of Cisco wireless access points in multiple campus and field office buildings.
a. Installation will be coordinated with data cabling team and DHHS ITD Network Services team. Configuration of wireless access points will be coordinated with DHHS ITD Network Services team.
b. Site survey verification, performance testing and system monitoring of wireless network environment to ensure acceptable network performance will be required throughout the project.
3. Advanced level of knowledge and experience with Local Area Networks (LANs) design and topologies, VLAN configuration, IP Addressing/Subnetting and use of TCP/IP protocols is required.
4. Strong level of knowledge and experience with wireless networking design, implementation and troubleshooting is required.
5. Strong understanding of IT processes and procedures required.
6. Ability to follow project plans and work independently is required.

E-RTR-epchelp-596794.doc

Desktop Support/Helpdesk Analyst with ServiceNow, networking, incident management, call tracking, active directory, Citrix and data center operations experience

Job ID: NC-602120 (95390725)

Desktop Support/Helpdesk Analyst with ServiceNow, networking, incident management, call tracking, active directory, Citrix and data center operations experience

Location: Raleigh NC (NCDOT)
Duration: 12 months
Interview: In-person or webcam

Skill Required / Desired Amount of Experience
• Demonstrates a range of technical understanding to independently resolve routine and non-routine issues on software and/or hardware Required 3 Years
• Ability to identify trends and makes suggestions for technical modifications to solve future problems. Required 3 Years
• Ability to consult with clients and other IT professionals to resolve technical problems and ensure client satisfaction. Required 3 Years
• Ability to document solutions that solve client problems and clearly presents these solutions. Required 3 Years
• Analysis of technical and user documentation for technical assistance and support. Required 3 Years
• Ability to work independently on tasks, develops own work, schedule and monitors progress against defined parameters. Required 3 Years
• Demonstrates a customer orientation and effectively communicates verbally and in writing. Required 3 Years
• Demonstrates initiative in solving problems associated with projects and daily work. Required 3 Years
• Demonstrates knowledge and a working experience with ServiceNow call tracking system. Required 3 Years
Desktop Support/Helpdesk Analyst with ServiceNow, networking, incident management, call tracking, active directory, Citrix and data center operations experience

The NC DIT-Transportation is seeking a Mid-Level Specialist resource for a 12-month engagement to work with the Service Desk Team. The Service Desk uses technical expertise in the Service Delivery of an Information Technology Infrastructure and an understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact. Serves as a technical resource on all of NCDOT’s standard desktop applications to 10,000+ computer users. Provides an understanding and knowledge of applications serving as a strong base for technical expertise in NCDOT products and programs. Ability to work independently to analyze customer’s needs and resolve technical problems; manage time to meet schedules; prioritize tasks according to customer needs; communicate highly technical information to non-technical users; troubleshoot hardware and software problems involving local area networks and personal computer systems; manage critical incidents, identify problems, make necessary corrections, and/or assist others with resolutions. Supports end user password resets. Instructs users via phone and/or email on the basic functionality of desktop applications. Follows detailed procedures while making recommendations for routine problem solutions. Takes calls from end users verifying their identity, demographics and communicating effectively to understand their request. Enters information into the ServiceNow call tracking system and monitors to ensure customer service needs are met for all computer and network related issues. Distributes Agency-wide email communications and notices related to technology issues.

Proactively promotes positive customer relationships and mentors others to ensure client satisfaction and organizational success. Takes ownership of customer problems and works with a sense of urgency to resolve incidents and problems. Provides updates on work progress to the customer and others using call tracking system. Has significant technical knowledge and serves as a resource for others to help solve complex problems. Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications. Stays abreast of current technology in a changing environment. Identifies emerging trends and issues, researches and makes suggestions for technical solutions to solve current and future problems. Uses extensive knowledge to develop and/or implement information technology solutions to enhance organizational success. Works with Data Center Operations with user file server data storage, network reservations, data restores, various account creations and modifications (AD, email, NCID, CITRIX, etc.). Works with application development teams to identify application issues at the customer level and provide technical detail in order for development teams to accurately identify problems within applications. Works with network infrastructure teams to identify network issues at the customer level and provide significant technical detail to assist in network hardware resolutions.

Project Management –
Ability to lead projects that require directing the work of others and with some latitude on actions or decisions. Leads team efforts and assesses and integrates the skills and strengths of individuals for project and organizational success. Provides status on project work to management.

Develop and maintain appropriate documentation for all responsible areas –
This position is responsible for creating and maintaining all documentation of process and procedures for all areas this position is responsible for. This documentation is to be used by team members for operational standards of daily work. This documentation will also be used in accordance with Operational Level Agreements (IT internal) and Service Level Agreements (IT external). All documentation should be reviewed annually.

System Security –
It is the responsibility of all Technical Services Staff to be aware of DOT and ITS security policies, as well as the security issues directly affecting the systems and technology for which this position is directly involved. This position is responsible for implementing requirements of the IT Security Office and protecting data from unauthorized access, alteration, destruction, or usage in a manner inconsistent with covered IT Security Policies and standards.

RTR-epchelp-602120.docx

Business Analyst/Technical Writer with Visio and SQL Server experience

Request ID: EPC-8866-1 (98890725)

Business Analyst/Technical Writer with Visio and SQL Server experience

Location: Columbia SC
Duration: 5 Months

REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):
Analytical/Logical Thinking
Verbal and Written Communications
Business Requirements Gathering
Technical Writing

REQUIRED EDUCATION:
Bachelor’s Degree Preferred

Experience
Administrative Verbal Communication Skills Yes 5 Expert Currently Using 4 – 6 Years
Administrative Written Communication Skills Yes 4 Expert Currently Using 4 – 6 Years
Documentation/Language Technical writing Yes 3 Expert Currently Using 4 – 6 Years
Miscellaneous Analytical Skills Yes 2 Expert Currently Using 4 – 6 Years
Miscellaneous Requirements Gathering Yes 1 Expert Currently Using 4 – 6 Years
Packaged Applications MS Office (Word, Excel, PowerPoint, Visio) Yes 3 Advanced Currently Using 2 – 4 Years
Programming Languages MSSQL No 6 Intermediate Within 1 Year 1 – 2 Years

SCOPE OF THE PROJECT:
1. Complete inventory of existing data and data collection systems containing information around early childhood.
2. Identify gaps in both data and systems based on needs of early childhood stakeholders.
3. Identify options of system interoperability in the area of early childhood.
4. Present options for potential data sharing and utilization for incorporation in the Preschool Development Grant Strategic Plan.
By the end of the year, we want to have a detailed gap analysis and plan for moving forward with integration of early childhood data and systems.

DAILY DUTIES / RESPONSIBILITIES:
The following are primary activities which the Business Analyst will be expected to perform.
• Interviewing the Early Childhood stakeholders to establish needs, document existing data and data collection software applications;
• Coordinate activity with RFA project team as well as PDG Needs Assessment and Strategic Planning Teams.
• Assist in determining what direction the agency will move in the integration of early childhood data; and
• Upon that decision, assist the project manager and PDG teams in completing a system/data needs assessment.
• Report project progress weekly to Director, Project and Application Management.

Mailtrack Sender notified by
Mailtrack 07/19/19, 10:03:13 AM

Child Support Tester with batch, data models/ER diagrams, SharePoint, ISO/IEEE, TFS, MS Test Manager, agile, automation testing and financial experience

Request ID: EPC-8849-1 (98090719)

Child Support Tester with batch, data models/ER diagrams, SharePoint, ISO/IEEE, TFS, MS Test Manager, agile, automation testing and financial experience

Location: Columbia, SC
Duration: 12+ Months

REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):
(SEE BEELINE DESCRIPTION)
• 5+ YEARS’ EXPERIENCE PREPARING, DOCUMENTING, AND EXECUTING TEST CRITERIA, TEST CASES, TEST SCRIPTS, AND TEST PLANS FOR IT SYSTEMS PROJECTS
• 2+ YEARS’ EXPERIENCE TESTING ON CHILD SUPPORT ENFORCEMENT SYSTEM DEVELOPMENT PROJECTS
• THOROUGH KNOWLEDGE OF TESTING CONCEPTS SUCH AS COMPONENT TESTING, INTEGRATION TESTING, SECURITY TESTING, PERFORMANCE TESTING, REGRESSION TESTING, ACCEPTANCE TESTING
• EXPERIENCE TESTING BACK END BATCH PROCESSES AND ABLE TO VERIFY/HANDLE THE OUTPUT DATA FILES.
• ABILITY TO READ AND UNDERSTAND DATA MODELS AND ER DIAGRAMS. ABILITY TO USE SQL TO QUERY DATA.
• ABILITY TO PLAN, ORGANIZE, INSTRUCT, AND REVIEW THE WORK OF THE TESTING TEAM
• ABILITY TO USE MS OFFICE, SHAREPOINT, AND WEBEX TOOLS EFFECTIVELY
• ABILITY TO COMMUNICATE (ORALLY AND WRITTEN) EFFECTIVELY WITH TECHNICAL, NON-TECHNICAL STAFF, CUSTOMERS/STAKEHOLDERS (STATE AND FEDERAL) AND EXECUTIVES
• KNOWLEDGE OF INDUSTRY STANDARDS (E.G. ISO, IEEE)
PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):
(SEE BEELINE DESCRIPTION)
• EXPERIENCE WITH MICROSOFT TEAM FOUNDATION SERVER (TFS) AND MICROSOFT TEST MANAGER
• UNDERSTANDING OF AGILE OR ITERATIVE SOFTWARE DEVELOPMENT METHODOLOGIES
• A STRONG UNDERSTANDING OF THE BASICS OF FINANCIAL OPERATIONS, FROM RECEIPTS TO DISBURSEMENTS TO RECONCILIATION
• EXPERIENCE WITH AUTOMATED TESTING TOOLS
REQUIRED EDUCATION:
• BS DEGREE

DAILY DUTIES / RESPONSIBILITIES:
Testers will report to the Testing Manager to monitor and support the execution of all testing phases related to system development.
Primary Responsibilities
• Work with the State’s Subject Matter Experts (SME) and Business Analysts to develop test scenarios/test cases and test scripts.
• Review requirements, component designs and use cases and maintain test script traceability to each as applicable
• Prepare test data, including interface data files as needed, for executing test scripts
• Execute test scripts
• Record and verify test results
• Analyze and report test results
• Participate in functional design sessions
• Report defects to Test Manager/Test Team
• Perform Regression Tests
• Reproduce defects/demonstrate defects to development as needed
• Participate in Incident Review Meetings as needed
• Provide data analysis and root cause analysis as needed
• Participate on the monitoring and reporting on the execution of the System Development Contractor’s performance under the CFS Project contract as it relates to all testing phases. This involves working with System Development Contractor’s tools and appropriately extracting data to produce metrics and reports.
Other Responsibilities include:
• Review Test Plans
• Participate in Test Readiness Reviews
• Review test related work products, including but not limited to system test reports, artifacts and requirements traceability matrix as needed.
• Provide input to determine project test reports/metrics

Experience
Database Platforms MS SQL Yes 1
Program Management Manual Testing Yes 5 Advanced Within 2 Years 4 – 6 Years
Quality Assurance (QA) CREATION OF TEST SCENARIOS Yes 2 Advanced Within 2 Years 4 – 6 Years
Quality Assurance (QA) INTEGRATION TESTING Yes 6 Intermediate Within 5 Years 2 – 4 Years
Quality Assurance (QA) Software Testing Yes 1 Advanced Within 2 Years 4 – 6 Years
Quality Assurance (QA) Test Case Development Yes 3 Advanced Within 2 Years 4 – 6 Years
Quality Assurance (QA) Test Scripts Yes 3 Advanced Within 2 Years 4 – 6 Years
Quality Assurance (QA) IEEE No 1
Quality Assurance (QA) Interface Testing No 6 Intermediate Within 5 Years 2 – 4 Years
Quality Assurance (QA) MICROSOFT TEST MANAGER (MTM) No 5 Intermediate Within 2 Years 1 – 2 Years
Quality Assurance (QA) UAT – User Acceptance Testing No 5 Intermediate Within 5 Years 1 – 2 Years
Specialties Business Analysis experience to include data flow diagrams, requirements specifications, use case scenarios, and acceptance testing. Yes 4 Intermediate Within 5 Years 2 – 4 Years

Mailtrack Sender notified by
Mailtrack 07/15/19, 09:52:54 AM

Automation Tester with Test Director/Quality Center, QTP, Curam, SQL, UNIX and Selenium experience

Job ID: NC-598817(94090712)

Automation Tester with Test Director/Quality Center, QTP, Curam, SQL, UNIX and Selenium experience

Location: Raleigh NC (DHHS)
Duration: 08 months
Interview: Either Webcam /In-person

Skill Required / Desired Amount of Experience
Experience and proficiency in using HP test tools including Test Director/Quality Center 9.0 or higher and Quick Test Professional (QTP) 9.5 or higher Required 5 Years
Experience testing web, GUI, client/server, and database applications. Required 5 Years
Experience with requirements analysis and automated test cases/script development. Required 5 Years
Experience with manual or automated testing, testing tools, writing test plans and reviewing test cases. Required 5 Years
Strong analytical and problem solving skills. Required
Good oral and written communications skills in order to interact on a daily basis with system developers, business analysts, and others. Required
Ability to prioritize tasks within the project and work with minimal supervision or guidance. Required
Ability to work in a rapidly changing environment. Required
Stable work history Required
Experience with testing Curam products. Highly desired
Experience testing for a health and human services project. Highly desired
Experience with executing SQL to validate or test. Desired
Experience navigating on a UNIX platform. Desired
Experience developing and executing Selinium automation test scripts. Desired

The NC Department of Health and Human Services seeks contractor resource to assist with the development and implementation of NC Families Accessing Services through Technology (NC FAST) as Test Scripts Writers. Duties include analyzing business requirements for testability and completeness using Functional Specification Documents, Business Requirements Documents and Technical Design Documents, developing requirements into test conditions, cases and scripts, development and execution of automated scripts using HP Quality Center to thoroughly test software to ensure proper operation and freedom from defects.
This position is responsible for reviewing test cases and other testing artifacts to ensure the accuracy and completeness of all test artifacts. This position coordinates testing, reports and tracks testing problems by providing reproducible test cases, works with other product team members to diagnose and recreate problems as well as prioritize and implement solutions and close problem reports. This position is responsible for test scripting data collection and analysis according to the project plan schedule and ensuring adherence to standard practices and procedures.

NC_Resume_Template-NW-598817.doc

Automation Tester with Test Director/Quality Center, QTP, Curam, SQL, UNIX and Selenium experience

Job ID: NC-598758 (94090712)

Automation Tester with Test Director/Quality Center, QTP, Curam, SQL, UNIX and Selenium experience

Location: Raleigh NC (DHHS)
Duration: 8 months
Interview: Either Webcam or In-person

Skill Required / Desired Amount of Experience
Experience and proficiency in using HP test tools including Test Director/Quality Center 9.0 or higher and Quick Test Professional (QTP) 9.5 or higher Required 5 Years
Experience testing web, GUI, client/server, and database applications. Required 5 Years
Experience with requirements analysis and automated test cases/script development. Required 5 Years
Experience with manual or automated testing, testing tools, writing test plans and reviewing test cases. Required 5 Years
Strong analytical and problem solving skills. Required
Good oral and written communications skills in order to interact on a daily basis with system developers, business analysts, and others. Required
Ability to prioritize tasks within the project and work with minimal supervision or guidance. Required
Ability to work in a rapidly changing environment. Required
Stable work history Required
Experience with testing Curam products. Highly desired 1 Years
Experience testing for a health and human services project. Highly desired 1 Years
Experience with executing SQL to validate or test. Desired 6 Months
Experience navigating on a UNIX platform. Desired 6 Months
Experience developing and executing Selinium automation test scripts. Desired 6 Months

NW-598758.docx

Java Developer with Oracle/TOAD, design patterns, Spring Boot, ODM, IIB, MQ, rules, SOA, WAS, Agile, web services, Gradle, ETL, cloud and Angular experience

Job ID: NC-598569 (98090712)

Java Developer with Oracle/TOAD, design patterns, Spring Boot, ODM, IIB, MQ, rules, SOA, WAS, Agile, web services, Gradle, ETL, cloud and Angular experience

Location: Raleigh NC (DHHS)
Duration: 7 months
Interview: In-person

Skill Required / Desired Amount of Experience
Should have the capability to translate business requirements into technical solutions Required 5 Years
Demonstrated proficiency working with databases – Oracle and TOAD for Oracle. Required 5 Years
Strong debugging and problem-solving skills and Knowledge of enterprise architectural patterns including JEE design patterns Required 5 Years
Experience in development of JEE design patterns , XML parsing Required 4 Years
Experience in Java/J2EE, Sprint Boot Required 5 Years
Experience in IBM ODM; IBM Integration Bus, IBM MQ ,any rules engine Highly desired
Experience in IBM SOA, WebSphere Application Server Highly desired 5 Years
Excellent verbal and written communication skills with the ability present to both technical and business audiences. Required
Experience in the transition and transformation of large complex software solutions. Required
Experience participating or leading projects using an Agile methodology. Desired
Understanding of Medicaid Systems Desired
Expert in REST API and Web Services Required 5 Years
Experience in Spring Framework, JUnit4, HTML, XML, JSON, JavaScript, CSS and Gradle Required 3 Years
Experience with Basic understanding of database maintenance, ETL Concepts, client-server application architecture, telecommunications Required 5 Years
Experience with cloud deployment ; security model; Required 3 Years
Should have the Experience in Security Layer, Presentation Layer, Services Layer, Data Persistence Layer and Execution Layer. Required 3 Years
Experience in Angular Framework Required 3 Years
Experience in Angular 5.0/6.0 with Architecture, Components, Routing & Navigation (Single page and also Multi-page Application) Required 1 Years

NC Dept. of Health and Human Services is seeking a Lead Java/Web developer to facilitate the development of critical system for Medicaid Transformation Project.
This Senior Java/Web developer is to serve as an application developer for the NCDHHS in the design, development, maintenance of Java/ JEE based applications. Practical experience in building enterprise applications is required. Experience in Spring Framework, JUnit4, HTML, XML, JSON, JavaScript, CSS and Gradle is required. Experience in Web Services (REST, SOAP) development is required. Should have experience using one or more application servers like WebSphere, Tomcat. Good understanding of enterprise architectural patterns including JEE design patterns is required. Good understanding of relational database concepts, specifically Oracle, and software development life cycle is required. Experience in MMIS subsystems is preferred. Individual in this Position is responsible for the design, development and maintenance of mission critical applications. This position involves working with the project manager, project management staff, other members of the project team, and stakeholders.

Exhaustive Working knowledge of:
Design, develop and maintain Java based solutions using common standards and frameworks such as Spring Boot, JAXB, JAX-WS, JAX-RS, JPA, Java EE, Spring framework, Hibernate and MyBatis. Creation and validation of SOAP and REST based clients and web services are desired. Excellent knowledge of web client-side technologies (HTML, JavaScript, and CSS), Java development and build tools is required. Experience in using application servers like WebSphere, Tomcat is a must. Strong understanding of relational database concepts and experience interfacing with and working with databases like Oracle, DB2 and/or MS SQL Server is required. Strong debugging and problem-solving skills and Knowledge of enterprise architectural patterns including JEE design patterns is required. Must worked with java reflection. Must know XML parsing. Experience in IBM ODM; IBM Integration Bus, IBM MQ is a plus. Experience in any rules engine is a plus.

Working knowledge of:
Basic understanding of database maintenance, ETL Concepts, client-server application architecture, telecommunications aspects of multi-platform systems; Software Development Life Cycle; Code Deployment in cloud; security model;

Demonstrated ability to:
Plan and complete assigned work, plan, communicate effectively orally and in writing; motivate and work with people; quickly adapt to new technical environments (multiple disciplines); manage multiple projects with dynamic priorities; be equally adept at highly technical and strategic issues/projects. Proven analytical and problem-solving skills; creative thinking. Ability to provide accurate and realistic effort estimates, commit and deliver accordingly. Proven experience with multiple operating systems: Linux/Unix/Windows. Develop, test, debug, document, and maintain Java/JEE applications. Ability to work in a fast-paced environment and able to prioritize multiple tasks. Understand and interpret customer requirement and develop solutions to meet requirements. Develop and maintain system documentation, including technical specifications, data mapping, program logic and flowcharts. Cloud deployment is a plus.

NW-598569.docx

Vendor Management PM with MS Project/Visio/Access, Adobe, BA/process optimization, TPRM, ITSM and risk management experience

Job ID: NC-596065 (97790705)

Vendor Management PM with MS Project/Visio/Access, Adobe, BA/process optimization, TPRM, ITSM and risk management experience

Location: Raleigh NC (DHHS)
Duration: 12 months
Interview: In-person or webcam
Positions: 1 (2/4)

Skill Required / Desired Amount of Experience
Knowledge of Enterprise IT Systems, system integration principles, and associated change management best practices. Required 5 Years
Ability to provide project management support and manage the day-to-day vendor and contract activities to ensure desired outcomes Highly desired 5 Years
Extensive Knowledge of Project Management principles and best practices Highly desired 5 Years
Demonstrated ability to manage multiple priorities and projects, function in a fast-paced moving constantly changing, deadline driven environment Required 5 Years
Proficient use of Microsoft Project, Word, Excel, Visio, PowerPoint, Access, and Adobe software Highly desired 7 Years
Extensive knowledge of Business Analysis BA principles and best practices Required 5 Years
Knowledge of IT Third Party Risk Management (TPRM) principles and best practices Highly desired 3 Years
Knowledge of IT Service Management(ITSM) principles and best practices Highly desired 3 Years
Skills in persuasion, negotiation, relationship management, conflict resolution, and effective oral and written communication at all levels Required 7 Years
Ability to read, analyze and interpret financial report and/or legal documents. Required 5 Years
Strong organizational, problem solving, and planning skills with the ability to set priorities Required 5 Years
Superior quantitative and analytical skills Required 5 Years
Previous experience in a TPRM, Procurement and/or Vendor Management environment a plus Highly desired 3 Years
Previous experience with process optimization Required 5 Years

The IT Vendor Management Specialist (IT-VMS) will be responsible for ensuring that the impact of new or upgraded IT systems contracts are effectively managed to support the delivery of desired business and technology outcomes. The role will work with the business change and process improvement teams, DHB Finance and ITD Applications Management to support the governance model to achieve required outcomes .

The IT-VMS plays a pivotal role in supporting contract stakeholders by providing guidance and expertise on the Vendor performance program and framework. Additionally, the Specialist also has responsibility for supporting DHHS internal business units with sourcing and vendor selection, contract drafting and pricing negotiations, vendor relationship management, risk mitigation, vendor on boarding and on-going vendor monitoring responsibilities. The Specialist will lead multiple projects within different internal departments. In this role, you will be working with a variety of Information Technology Vendors.

This resource may interface with Division Leadership and DHHS Subject Matter Experts (SME) as required to complete the work. This role is focused on managing and monitoring integration efforts and compliance. Participation in drafting procurement documentation (RFI and IFB, RFP, and RFQ) is key aspect. Interface with business stakeholders will occur daily.

I. Third Party Risk Management:

• Assist in the planning, design and implementation of a Vendor Performance Management program including the policy, framework and procedures
• Contributes and executes overall strategy and vision of the Vendor Management Unit (VMU)
• Oversees the third-party on-boarding process, including risk assessment and due diligence through partnerships with Legal, business unit and security to ensure all requirements are met.
• Oversees the day-to-day risk mitigation, monitoring, and reporting as it relates to third party relationships
• Considered subject matter expert in associated risk and risk management methodology
• Review vendor risk assessment outputs to ensure risk has been appropriately assessed
• Delivers reporting from the third-party risk management platform and team presentations to stakeholders, including to senior management and oversight committees, including reporting on critical and high-risk relationships/products.
• Aid in design, creation and delivery of program training to internal business unit stakeholders
• Ensure departmental documents and activities are performed in compliance with applicable laws, regulatory standards and company policies and procedures
• Participate in team’s preparation and involvement in regulatory examinations
• Assist with the creation of policies and procedure for the Vendor Management Unit
• Develop and maintain Vendor Scorecards
• Analyze external supplier data to drive recommendations
• Challenges and provides process improvement strategies on existing procedures and processes across the team and risk organization to achieve efficiencies.
• Basic understanding of SOC reports, Business Continuity Planning, Inherent Risk and Entity Level Controls

II. IT Contract Management:

Contract Administration
• In coordination with Procurement (OPCG and DIT) and legal, provide the following duties: reviewing and red-lining contracts, providing recommendations on business risks to contract owners, coordinating the appropriate additional reviews from departments such as Security, depending on contract type, and ensuring compliance with Federal/State Policies and Standard Operating Procedures.
• Perform pre-contract support, including vendor pre-qualification (RFI and IFB, RFP, and RFQ)
• Review and assist negotiating contracts (includes NDAs, master agreements, amendments, statements of work, etc.) in all areas of complexity and risk, with minimal supervision
• Interface with Business Owners to ensure contract negotiation objectives align with key stakeholder expectations and provide project status and analysis throughout the negotiation and contract development phases
• Evaluate vendor documents to determine acceptability based on business unit needs and Federal/State standards
• Resolve contractual and interpretive differences between vendors and business units
• Develop and promote strategic partnerships with vendors
• Provide financial analysis support for financial negotiations of contracts
• Develop goals and metrics for measuring and managing supplier performance
• Mitigate vendor risk and create third party contingency plans

Performance Management

As IT Vendor Management subject matter expert, drives performance standards utilizing creative problem solving to find win-win solutions to challenges.
Creates, modifies, and extracts reports and dashboards to communicate key metrics to contracting personnel and leadership team.
• Create and Implement a performance management and risk management process
• Build the methodology to measure and improve vendor performance
• Build and lead strategic road maps and capacity forecasts
• Reduce OpEx and optimize CapEx spend
• Create vendor partnerships to drive innovation and optimize vendor performance
• Build out analytics and reporting capabilities (Vendor Scorecards)

NC_Resume_Template-NW-596065.doc

E-RTR-epchelp-596065.doc

Automation Tester with HP Test Director/Quality Center, QTP, Curam, SQL, UNIX, Selenium and healthcare experience

Job ID: NC-598418 (94090703)

Automation Tester with HP Test Director/Quality Center, QTP, Curam, SQL, UNIX, Selenium and healthcare experience

Location: Raleigh NC (DHHS)
Duration: 12 months
Interview: In-person or webcam

Skill Required / Desired Amount of Experience
Experience and proficiency in using HP test tools including Test Director/Quality Center 9.0 or higher and Quick Test Professional (QTP) 9.5 or higher Required 5 Years
Experience testing web, GUI, client/server, and database applications. Required 5 Years
Experience with requirements analysis and automated test cases/script development. Required 5 Years
Experience with manual or automated testing, testing tools, writing test plans and reviewing test cases. Required 5 Years
Strong analytical and problem solving skills. Required
Good oral and written communications skills in order to interact on a daily basis with system developers, business analysts, and others. Required
Ability to prioritize tasks within the project and work with minimal supervision or guidance. Required
Ability to work in a rapidly changing environment. Required
Stable work history Required
Experience with testing Curam products. Highly desired 1 Years
Experience testing for a health and human services project. Highly desired 1 Years
Experience with executing SQL to validate or test. Desired 6 Months
Experience navigating on a UNIX platform. Desired 6 Months
Experience developing and executing Selenium automation test scripts. Desired 6 Months

The NC Department of Health and Human Services seeks a contractor resource to assist with the development and implementation of NC Families Accessing Services through Technology (NC FAST) as a Test Scripts Writer. Duties include analyzing business requirements for testability and completeness using Functional Specification Documents, Business Requirements Documents and Technical Design Documents, developing requirements into test conditions, cases and scripts, development and execution of automated scripts using HP Quality Center to thoroughly test software to ensure proper operation and freedom from defects. This position is responsible for reviewing test cases and other testing artifacts to ensure the accuracy and completeness of all test artifacts. This position coordinates testing, reports and tracks testing problems by providing reproducible test cases, works with other product team members to diagnose and recreate problems as well as prioritize and implement solutions and close problem reports. This position is responsible for test scripting data collection and analysis according to the project plan schedule and ensuring adherence to standard practices and procedures.

 

SAP CRM Consultant with Enterprise Portals, ABAP, BAPI, Idocs, Bdocs, ibase/I-objects, BW, BOBJ and Public Sector Grantor experience

Job ID: NC-593523 (916090703)

SAP CRM Consultant with Enterprise Portals, ABAP, BAPI, Idocs, Bdocs, ibase/I-objects, BW, BOBJ and Public Sector Grantor experience

Location: Raleigh NC (NCDOT)
Duration: 12 months
Interview: In-person or webcam

Skill Required / Desired Amount of Experience
7 or more years experience with CRM configuration experience with SAP ECC integration. Required 7 Years
7 or more years experience with CRM middleware plug-ins and real time experience on functional side of Enterprise Portals. Required 7 Years
7 or more years experience with CRM components and technical objects ABAP user exits, Business add-ins, BAPI’s, Idocs, and Bdocs. Required 7 Years
7 or more years experience with business partner type customer, employee & contact person definition and replication between ECC & CRM. Required 7 Years
Hands-on middleware configuration for downloading the master data components, business partner data, product master ibase & I-objects. Required 7 Years
Customization of item categories, item category determinations, work flow, processing claims, processing change requests and web requests. Required 7 Years
Business Warehouse and BOBJ integration. Sync with CRM dashboards by linking to the business roles. Required 7 Years
Ability to consult with clients and team members on issues and requests that require the implementation or creation of a standard or custom solutions. Required 7 Years
Ability to interpret and communicate information, to solicit appropriate information and select the best method or format for presenting information. Required 7 Years
Experience with writing functional and technical specifications, testing and training. Required 7 Years
Public Sector Grantor Management Highly desired 7 Years

The North Carolina Department of Transportation (NCDOT) is seeking functional and technical support for the CRM functions in SAP environment and adequate functional support for the SAP hosting services project. This environment services over 10,000 users and includes instances of ECC 6.0, BI 7.0, Business Objects, CRM, Enterprise Portal, Solution Manager, GRC, NWCE, and PI.

CRM support includes but is not limited to: providing guidance in aligning NCDOT’s business processes with SAP functionality, performing functional configuration and customization, maintaining system integrity, and component integration with ECC and Portal. Additional responsibilities include writing functional and technical specifications, developing test plans & performing system testing.. The fiscal accountability and management of NCDOT’s diverse activities is extremely complex and requires a robust business system that will provide meaningful, accurate, and timely information for the various needs of public/private end users, the Federal and State government and departmental and administrative requirements.

Role responsibilities:

• Responsible for the solution design, configuration, testing and maintenance of the SAP CRM system.
• Experience and knowledge of integration points of SAP CRM System with SAP ECC modules.
• Responsible for Production support to troubleshoot, investigate, analyze and solve software problems.
• Responsible for working with business users and clients to gather and document business requirements for system changes and to
develop solutions to satisfy business needs.
• Responsible for analyzing the impact changes will have on other internal/external business application systems.
• Responsible for developing all documentation related to system changes per NCDOT change control polices and procedures.

AE-593523.docx