Job ID: NC-584428 (910090116)
ServiceNow Trainer with Camtasia, content development and technical writing/documentation experience
Location: Raleigh NC (NCDOT)
Duration: 12 months
Interview: In-person or webcam
Positions: 1 (1/2)
Skill Required / Desired Amount of Experience
• Experience training in ServiceNow Required 7 Years
• Experience creating training videos, using tools like Camtasia Required 7 Years
• Expert level documentation skills – both written and video Required 7 Years
• Strong analytical and conceptual skills Required 7 Years
• Strong written and verbal communication skills Required 7 Years
• Experience in review and analysis of project requirements Required 7 Years
• Ability to effectively organize and present large amounts of content to end users Required 7 Years
• Ability to handle multiple tasks at a given time Required 7 Years
The NCDIT-Transportation Client Services group is seeking an expert level Technical Specialist for a 12-month engagement on the Information Technology ServiceNow effort. The candidate must have proven and demonstrated experience with developing and delivering training for ServiceNow, adult training practices, in addition the person will be responsible for the technical writing and testing of knowledge base articles based on the needs of our NCDOT customers. This contractor should have extensive knowledge of all modules in ServiceNow to create cohesive experiences. This position will be assigned to NHC 293.
• Create and implement technical ServiceNow training solutions
• Analyze, develop and create training requirements and curriculum for an integrated enterprise platform that will support collaboration, communication and content management
• Acts as project technical and content training lead as needed
• Develop and build training for ServiceNow, as well as related systems
• Provide knowledge transfer to DOT trainers who will be responsible for long term training delivery
• Develop "Quick Tips and Tricks” sheets for end-users which may include written procedures/document and/or video(s)
• Create training plans and project schedules associated with training tasks
• Collaborating as a dedicated team member and demonstrating the ability to clearly communicate with other team members